Information Technology

Senior IT Support Specialist (2155-N-830-IS)

ArsenalBio’s mission is to develop efficacious and safe cellular therapies for patients with chronic diseases, initially cancer.  Our products are being designed to herald the transition of adoptive cell therapy from a hospital based treatment to outpatient therapy, like most other cancer treatments. 

Our people are our greatest asset, they bring scientific talents in molecular biology, immunology, pharmacology, protein chemistry, computational biology, automation, genome engineering, software and other fields to make the future happen now.

ArsenalBio is seeking a Senior IT Support Specialist who’s a self starter, organized and motivated individual to support our end users locally and remotely, with a strong focus on excellent customer service. As the front line of the IT support team, you must possess skills in the latest technologies including computer and A/V hardware, operating systems, enterprise productivity software, SaaS and endpoint management tools.

What You Will Do

  • Provide exceptional customer service and tech support to on site and remote users across all departments
  • Field incoming IT requests via IT Helpdesk ticketing system, messaging app, email or phone
  • Prioritize, schedule and complete IT support requests in a timely and efficient manner, including documenting all the steps that were taken to resolve issues  
  • Provision user accounts for on premise and SaaS systems
  • Provision, maintain and troubleshoot Mac/PC laptops, PC desktops, tablets, printers, scanners and A/V equipment, including systems in conference rooms and labs
  • Manage and maintain operating system updates, security updates, software and driver updates to corporate devices 
  • Test new hardware and software additions according to corporate standards
  • Participate and execute on assigned projects and OKRs from start to completion
  • Interact with hardware and software vendors to ensure proper maintenance of corporate devices
  • Ensure inventory is at a healthy level and order hardware and software as necessary
  • Manage, install and configure software and policies via MDM
  • Follow established support policies, procedures and standard operating procedures
  • Coordinate, support and continuously improve employee onboarding
  • Support internal meetings, webinars and company All Hands events
  • Assist in development and documentation of systems, processes and procedures, including internal knowledge bases and training materials 
  • Keep current with the latest IT technologies and best practice guidelines
  • Develop and train end users on corporate software, SaaS and OS
  • Take part in on-call rotation support schedule
  • What Will You Bring

  • Bachelor's degree and/or equivalent experience
  • 4+ years of hands-on technical support experience in a corporate environment with over 150+ employees
  • Minimum 1 year experience with a MDM (Rippling MDM experience preferred)
  • Certified Apple Technician or have extensive knowledge in support of Apple products (macOS/iOS/iPadOS)
  • 2+ years of supporting Windows 7/10, including Active Directory experience 
  • 1+ years experience administering Workspace, any SSO system and Atlassian Confluence/JIRA
  • Bash or Python Scripting
  • Excellent written and oral communication skills
  • Bonus

  • Knowledge in VMware Horizon
  • Networking and subnetting understanding
  • Ability to interpret complex technologies into simple concepts to end users
  • Experience working in a biotech/pharma/healthcare company or environment
  • We are committed to hiring the best talent from diverse backgrounds. A diverse workforce engenders richness of thought, creativity and discovery. We invite individuals who embrace intellectual achievement to bring their unique personal and professional journeys and together we will build transformative cell therapies for cancer patients.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    To all recruitment agencies: ArsenalBio does not accept agency resumes. Please do not forward resumes to our jobs alias, or Arsenalbio employees. ArsenalBio is not responsible for any fees related to unsolicited resumes.


    ArsenalBio was formed by its investors and scientific founders to discover, develop and commercialize curative and safe cellular therapies for patients with life threatening diseases, initially cancer.

    We believe the most productive and secure route to achieving this goal is to build scaled platforms of technologies challenged with scientific questions to yield informative data from hypothesis driven, well controlled experiments. These data will inform the design of ambitious, best-in-class, lead compositions. Our leads will be rigorously evaluated and honed until we are convinced our matured leads, called development candidates, can be prepared for testing in needy, and vulnerable patients.

    Our products will be designed to speed the transition of cell therapy from hospital-based to outpatient treatments, increasing access to more patients at lower cost to patients, health systems, and insurers.

    To achieve this mission, we are building diverse teams of talented, curious, and caring individuals who believe in our mission and our vision to be sustainable in our business plan, our work habits, and our personal lives.

    Our values create: a foundation for mutual respect, an engaging harmony from many voices, and unselfish behavior to aid our colleagues.

    This is ArsenalBio.
    This is our Company.

    Ken Drazan, MD
    Founding CEO


    Best in Class Health & Wellness Plans

    Flexible Office Hours

    Paid Parental Leave

    Healthy Kitchen Snacks

    Daily Catered Lunches

    Free Onsite Fitness Center

    Unlimited Vacation Days

    Generous compensation and equity packages

    Commuter Benefits

    Get Notified of Open Positions!

    Sign up to receive emails when ArsenalBio posts open positions you might be interested in:

    First Name

    Last Name


    Tel # (Optional)

    Location (Optional)

    Current Company (Optional)

    Current Job Title (Optional)