Information Technology

IT Support Specialist - Lab Information Systems

ArsenalBio’s mission is to develop efficacious and safe cellular therapies for patients with chronic diseases, initially cancer.  Our products are being designed to herald the transition of adoptive cell therapy from a hospital based treatment to outpatient therapy, like most other cancer treatments.

Arsenal Biosciences is seeking an experienced Senior Lab Information Systems Analyst. This role will focus on providing IT support to Laboratory Operations at Arsenal as well as broader support for R&D systems Arsenal Biosciences’ growing research team in South San Francisco and Hayward, California while providing support to research and lab users who are working remotely. 

In addition, you will partner and work with the front line of the IT support team and possess skills in the latest technologies including computer and A/V hardware, operating systems, enterprise productivity software, SaaS and endpoint management tools.

Arsenal Biosciences’s IT Department supports staff based in offices and laboratories in the US as well as remote employees. Arsenal Biosciences IT architecture is cloud-first, leveraging a set of integrated SaaS applications to provide a digital workplace for Arsenal Biosciences staff.

What You Will Do:

  • You will work with internal business partners such as Research, Tech Ops, Quality, and IT Operations, as well as external vendors, to make sure the IT systems are meeting all the functional, operational, and procedural requirements, and identify opportunities for improved or new systems to meet Arsenal Bioscience needs
  • Provide training, troubleshooting, and support for these software systems as well as lab instrument machines, their specialized software, and associated laboratory networks
  • You will ensure successful rollouts of new capabilities and solutions through appropriate testing, communication, and training
  • You are willing to get gown certified to enter the clean rooms/Manufacturing suites
  • You will work with Quality Engineering and execute test scripts
  • Provide exceptional customer service and tech support to on-site and field incoming IT requests via IT Helpdesk ticketing system, messaging app, email, or phone
  • Prioritize, schedule, and complete IT support requests in a timely and efficient manner, including documenting all the steps that were taken to resolve issues  
  • Provision of user accounts for on-premise and SaaS systems
  • Provision, maintain and troubleshoot Mac/PC laptops, PC desktops, tablets, printers, scanners, and A/V equipment, including systems in conference rooms and labs
  • Manage and maintain operating system updates, security updates, software and driver updates to corporate devices 
  • Test new hardware and software additions according to corporate standards
  • Participate and execute assigned projects and OKRs from start to completion
  • Interact with hardware and software vendors to ensure proper maintenance of corporate devices
  • Ensure inventory is at a healthy level and order hardware and software as necessary
  • Manage, install and configure software and policies via MDM
  • Follow established support policies, procedures, and standard operating procedures
  • Coordinate, support, and continuously improve employee onboarding
  • Support internal meetings, webinars, and company All Hands events
  • Assist in the development and documentation of systems, processes, and procedures, including internal knowledge bases and training materials 
  • Keep current with the latest IT technologies and best practice guidelines
  • Develop and train end-users on corporate software, SaaS, and OS

  • What You Will Bring:

  • Bachelor's degree and/or equivalent experience
  • 4+ years of hands-on technical support experience in a corporate environment with over 150+ employees
  • A good understanding of R&D systems for capturing, storing, and documenting laboratory data, particularly Electronic Lab Notebook (ELN), inventory and Lab Information Management Systems (LIMS), and Scientific Data Management Systems (SDMS)
  • Understanding of GxP and regulatory requirements such as good e-records per 21 CFR 11 guidelines.
  • Understanding of Change control process
  • Certified Apple Technician or have extensive knowledge in support of Apple products (macOS/iOS/iPadOS)
  • 2+ years of supporting Windows 7/10, including Active Directory experience 
  • 1+ years experience administering Workspace, any SSO system, and Atlassian Confluence/JIRA
  • Excellent written and oral communication skills

  • Bonus:

  • Knowledge in VMware Horizon
  • Bash or Python Scripting experience
  • Networking and subnetting understanding
  • Ability to interpret complex technologies into simple concepts to end-users
  • Experience working in a biotech/pharma/healthcare company or environment
  • Experience working with lab equipment like CRFs, NecleoCounter, etc.

  • What We Will Offer You: 
    ArsenalBio has a generous and comprehensive benefits package that includes but is not limited to medical, dental, and vision as well as mental health resources, virtual and telehealth options, coaching, infertility treatment, parental leave and health savings accounts. We also offer flexible work schedules and flexible time off, which includes two extra “Arsenal Days of Rest” every quarter for employees to recharge. 

    We have a robust mentorship program, and comprehensive development tools to help employees take control of their career paths and grow into their best selves. ArsenalBio believes in investing in the well-being of our employees - both at work and at home, as they are our greatest asset. They bring scientific talents in molecular biology, immunology, pharmacology, protein chemistry, computational biology, automation, genome engineering, software and other fields to make the future happen now.

    ArsenalBio prioritizes the providing of a safe and healthy workplace that is consistent with COVID-19 public health guidance and legal requirements.  In order to protect our employees and visitors, we require all visitors (including candidates) and employees to present proof of being fully vaccinated against COVID-19 when coming onsite.

    We are committed to hiring the best talent from diverse backgrounds. A diverse workforce engenders richness of thought, creativity, and discovery. We invite individuals who embrace intellectual achievement to bring their unique personal and professional journeys and together we will build transformative cell therapies for cancer patients.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    To all recruitment agencies: ArsenalBio does not accept agency resumes. Please do not forward resumes to our jobs alias, or ArsenalBio employees. ArsenalBio is not responsible for any fees related to unsolicited resumes.


    ArsenalBio was formed by its investors and scientific founders to discover, develop and commercialize curative and safe cellular therapies for patients with life threatening diseases, initially cancer.

    We believe the most productive and secure route to achieving this goal is to build scaled platforms of technologies challenged with scientific questions to yield informative data from hypothesis driven, well controlled experiments. These data will inform the design of ambitious, best-in-class, lead compositions. Our leads will be rigorously evaluated and honed until we are convinced our matured leads, called development candidates, can be prepared for testing in needy, and vulnerable patients.

    Our products will be designed to speed the transition of cell therapy from hospital-based to outpatient treatments, increasing access to more patients at lower cost to patients, health systems, and insurers.

    To achieve this mission, we are building diverse teams of talented, curious, and caring individuals who believe in our mission and our vision to be sustainable in our business plan, our work habits, and our personal lives.

    Our values create: a foundation for mutual respect, an engaging harmony from many voices, and unselfish behavior to aid our colleagues.

    This is ArsenalBio.
    This is our Company.

    Ken Drazan, MD
    Founding CEO


    Best in Class Health & Wellness Plans

    Flexible Office Hours

    Paid Parental Leave

    Healthy Kitchen Snacks

    Daily Catered Lunches

    Free Onsite Fitness Center

    Unlimited Vacation Days

    Generous compensation and equity packages

    Commuter Benefits

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